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On your way into school today, you stopped by Mac's Milk to pick up a Red Bull for an energy pickup. Mac's Milk is an example of a(n) :


A) marketing channel.
B) consortium.
C) distribution line.
D) cartel.

E) A) and C)
F) A) and B)

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TB Figure 1 TB Figure 1    -The marketing dashboard above (TB Figure 1) shows that in 2006, the highest annual percentage change in sales was: A) 1 percent. B) 2 percent. C) -1 percent. D) 3 percent. -The marketing dashboard above (TB Figure 1) shows that in 2006, the highest annual percentage change in sales was:


A) 1 percent.
B) 2 percent.
C) -1 percent.
D) 3 percent.

E) A) and D)
F) C) and D)

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The most indirect channel for consumer goods incorporates agents, wholesalers, and retailers and is most commonly used when:


A) there are many small manufacturers and many small retailers.
B) there is too large an inventory to be carried by wholesalers.
C) there are only a few large manufacturers but many small retailers.
D) there are low-cost, low-unit-volume goods.

E) A) and D)
F) B) and D)

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Figure 14-1 Figure 14-1    -A variety of terms are used for marketing intermediaries. They vary in specificity and use in consumer and business markets. According to Figure 14-1, the term that would be used to describe the intermediary in Cell  D,  would be __________. A) distributor B) middleman C) retailer D) wholesaler -A variety of terms are used for marketing intermediaries. They vary in specificity and use in consumer and business markets. According to Figure 14-1, the term that would be used to describe the intermediary in Cell "D," would be __________.


A) distributor
B) middleman
C) retailer
D) wholesaler

E) All of the above
F) A) and B)

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Which of the following statements about the terms used for marketing intermediaries is true?


A) A middleman is any intermediary between manufacturer and end-user markets.
B) The most precise terms used to describe marketing intermediaries are dealer and distributor.
C) A retailer sells to business markets.
D) An agent has no legal authority to act on behalf of a manufacturer.

E) B) and C)
F) All of the above

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Why is customer service said to be highly situational?

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Visa's website offers customers:


A) a way to order Visa merchandise.
B) a way to find the nearest Visa ATM.
C) a tutorial on recognizing counterfeit money.
D) suggestions on how to pick an ATM password you will remember.

E) A) and B)
F) A) and C)

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For which of the following products would the manufacturer be most likely to use exclusive distribution?


A) Paper clips, light bulbs, and file folders
B) Oreos, Teddy Grahams, and Vanilla wafers
C) Timex watches, Hanes underwear, and Nike shoes
D) Chanel perfume, Steinway pianos, and Baccarat crystal

E) All of the above
F) B) and D)

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Spring Creek Careers has an area on their website, a secured portal, for customers to log into and place a pickup/delivery order. This portal is referred to as (an) :


A) customized search engine
B) customized database management system
C) electronic downloadable information (EDI)
D) Extranet

E) A) and C)
F) A) and B)

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The purpose of implementing a vertical marketing system is to:


A) maximize marketing impact by working directly with consumers
B) coordinate the agents and brokers
C) maximize marketing impact with agents and wholesalers
D) achieve channel economies and create the maximum marketing impact

E) B) and D)
F) All of the above

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Describe the typical stages involved in the processing of customer orders.

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Which of the following is an example of a capital cost that would be considered a part of inventory costs?


A) opportunity costs resulting from tying up funds in inventory instead of using them in other, more profitable investments
B) warehousing space and materials handling costs
C) costs due to possible loss, damage, pilferage, or obsolescence
D) costs of the finished goods inventory itself

E) B) and C)
F) A) and B)

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Saks Fifth Avenue employs a quick response system to order fast-moving fashion items. Saks' point-of-sales scanner records each sale. When stock falls below a minimum level, the system automatically sends an electronic order to the vendor (e.g., Donna Karan) , which processes the order within 48 hours. This system has effectively reduced __________.


A) lead time
B) supply lag
C) product flow
D) customer response cycle

E) A) and D)
F) B) and D)

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Customers currently link to Cisco's website to configure, price, and order its networking equipment. Cisco then sends orders back out across the Internet to producers and assemblers including Celestica, Flextronics, Jabil, and Solectron. Products are built and tested to Cisco standards, sometimes with procedures run Remotely by Cisco. Most are then drop shipped to buyers, untouched by human hands on Cisco's payroll. The individuals who monitor these transactions and make sure each is performed in a cost effective and timely fashion are engaged in:


A) point-to-point management.
B) supply chain management.
C) just-in-time management.
D) total distribution cost management.

E) B) and C)
F) A) and D)

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Callaway has a presence in over countries.


A) 95
B) 50
C) 100
D) 75

E) A) and B)
F) A) and C)

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In terms of distribution, when marketing channel members are engaged in financing, grading, marketing information and research, they are performing the __________ function.


A) transformational
B) facilitating
C) implementing
D) logistical

E) A) and C)
F) A) and B)

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Specialty products or services-for example, automobiles, some women's fragrances, men's suits, and yachts-will likely benefit most from:


A) selective distribution
B) extensive distribution
C) intensive distribution
D) exclusive distribution

E) A) and B)
F) A) and C)

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When a producer owns an intermediary at the next level down in the marketing channel, it is called:


A) vertical channel.
B) backward integration.
C) forward integration.
D) horizontal channel.

E) B) and D)
F) A) and D)

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The four key logistical functions in a supply chain include transportation, warehousing and materials handling, inventory management and:


A) effective handling of problems.
B) order cycle time.
C) communication between buyer and seller.
D) order processing.

E) All of the above
F) B) and C)

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Why are marketing channels important in a marketing strategy? What factors affect channel choice and management?

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