FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 8: Writing Routine and Positive Messages

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 31

Short Answer

Review LaterAdd Note

Review Later

In a routine request, the ________ of the message should contain an explanation of what you are asking the audience to do.

Correct Answer

verified

Show Answer

Question 32

Short Answer

Review LaterAdd Note

Review Later

Businesses often receive requests for claims and adjustments when a ________ ________ is at fault, and neither the company nor the customer is to blame.

Correct Answer

verified

Show Answer

Question 33

True/False

Review LaterAdd Note

If the middle section of your request letter contains a series of questions, the most important question should be saved for last.

A routine positive message should never include negative information.

Which of the following would be the best opening for a routine request?

Recommendation letters have created so many legal problems that many companies no longer allow employees to write them.

In positive recommendation letters, it's important to back up your general points with specific examples of the candidate's fitness for the job.

Condolence messages should

A new co-worker recently won a prestigious award for her work on green technologies. Since you do not know her well, you should not send a note to congratulate her on the achievement.

Messages of ________ need not be poetic to express sympathy.

If you have strongly negative information to deliver as part of a positive message, you should

What potential legal problem can result from writing a critical recommendation letter?

If your routine message must convey some mildly disappointing information, put the negative portion into as ________ a context as possible.

List the three major categories of common routine requests.

When closing a direct request, you should be sure to include

In the final section of a request message, you should omit stating specific deadlines to avoid putting too much pressure on your reader.

Dissatisfied customers can request a(n) ________, or claim settlement.

Describe the three-step strategy for requesting information and action.

Because routine messages are so common in business, it is not necessary to pay attention to your tone when writing them.

Explain what you should include in an effective recommendation letter.