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Which of the following remote access authentication protocols does not support sending encrypted password information?


A) PAP
B) CHAP
C) MS-CHAP
D) MS-CHAP v2

E) A) and C)
F) B) and C)

Correct Answer

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You need to install Windows XP Professional on a computer that does not have a CD-ROM drive. The computer has a network card installed in the ISA slot. A RIS bootable floppy disk is used to start the installation however, you are unable to connect to the RIS server. What should you do?


A) Move the Ethernet card to the first ISA slot
B) Replace the Ethernet card with one that is PXE compliant.
C) Create a network bootable floppy disk.
D) Insert the floppy disk and install Windows XP Professional from a shared location.

E) B) and C)
F) All of the above

Correct Answer

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David is trying to fix a printer issue, where a user is not able to print color pages from a printer. In an attempt to fix the problem, he has installed the driver from the CD-ROM that came along with the printer. Which of the following should he do to be able print in color?


A) Install a signed printer driver from the manufacturer.
B) Reseat the printer cable to the computer.
C) Configure the Driver Signing Options to ignore unsigned driver software.
D) Run Verify Off command a the computer.

E) C) and D)
F) B) and C)

Correct Answer

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Four users have placed their documents in a local Shared Documents folder. They want to be able to have the necessary permissions to read, write, and manage all files and folders in Shared Documents. Currently, they have Full Control permission only on the files and folders that they place in Shared Documents. Which of the following should you do to enable what they wish?


A) Modify the permissions on Shared Documents so that the Users group has Change permission and Read permission.
B) Instruct each user to modify the permission on the folders they create so that the Owner user has Full Control permission.
C) Instruct each user to modify the permission on the folders they create so that the Owner user has Change permission and Read permission.
D) Modify the permissions on Shared Documents so that the Users group has Full Control permission.

E) None of the above
F) A) and B)

Correct Answer

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You want to quickly transfer your laptop to your superior officer. However, you do not want him to see what you were doing on the computer. Which of the following key combinations should you press to do this?


A) CTRL-ALT-DEL
B) ALT-F4
C) CTRL-F5
D) CTRL-F3

E) All of the above
F) None of the above

Correct Answer

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You are attempting to perform a new manual installation of Windows XP on a system that has Windows Me installed. During the setup, an error message is displayed on the screen. You clear the error message box before reading it. However you later feel that you should have read the error message.Which of the following log files allows you to read the details of the error?


A) Comsetup.log
B) IIS6.log
C) Tsoc.log
D) Setuperr.log

E) A) and B)
F) B) and C)

Correct Answer

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Your computer has two IDE hard disks that are connected to a two-channel IDE RAID controller on different channels. When you run Windows XP Professional Setup on the new computer, you receive an error message that states, "Setup did not find any hard disk drives installed in your computer." You have checked the physical connections. Which of the following should you do to resolve this issue?


A) Configure the BIOS of the computer to enable Plug and Play support.
B) Configure the hard disk to use separate channels on the IDE RAID controller.
C) Configure the boot sequence in the BIOS setup to start from the first hard disk.
D) Insert a floppy disk that contains the driver for the IDE RAID controller, load it, and reboot the system.

E) C) and D)
F) A) and D)

Correct Answer

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You want to change all your disks to dynamic disks and configure all free disk space to be combined and available for maximum disk space. Which of the following volume types should you deploy?


A) Simple volume
B) Mirrored volume
C) Striped volume
D) Spanned volume

E) B) and C)
F) A) and B)

Correct Answer

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You have just installed a good-known sound card on your computer. However, you are not available to hear any sound, even though all the volume controls are at maximum. How do you fix this?


A) Reinstall the operating system.
B) Disable onboard audio in the CMOS setup.
C) Reinstall the Sound Card.
D) Install another Sound Card.

E) A) and B)
F) A) and C)

Correct Answer

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You need to perform an unattended installation from a Windows XP Professional CD-ROM on a computer that does not currently have an operating system. You want to provide the computer name and Administrator password on a floppy disk. Which of the following would be your answer file name?


A) Answer.txt
B) Unattend.txt
C) Winnt.sif
D) Winnt32.sif

E) A) and B)
F) C) and D)

Correct Answer

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You work as the help desk support technician at abc Ltd. The abc Ltd network consists of a single active directory domain named abc.com. You are supporting a user who is trying to log on to her bank account to make some financial transactions. She repeatedly says that she is typing <http://www.mybank.com>, but is not able to get the login page. Which of the following should you do to help her log in to her bank account?


A) Ask her to type https://www.mybank.com in the Address bar.
B) Install the digital certificate for the Wide World Importers Web site into Internet Explorer.
C) Ask her to clear her cookies in Internet Explorer.
D) Lower the security level for the Internet zone.

E) A) and B)
F) A) and C)

Correct Answer

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You are assisting a customer who wants to compose an e-mail message on her Microsoft Outlook in a foreign language character set. Which of the following should you do to ensure that she is able to type this e-mail in a foreign language?


A) Download the Microsoft Outlook version for the foreign language the customer wants to use.
B) Install the Windows XP language pack for the foreign language she wants to use.
C) In the Tools menu in Microsoft Outlook, select the option to encode the foreign language she wants to use.
D) In the File menu in Microsoft Outlook Express, select the option to import foreign language characters.

E) C) and D)
F) B) and C)

Correct Answer

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You want to view the IP address to NETBIOS name-mapping on your Windows XP computer. Which of the following files should you access?


A) HOSTS
B) Boot.ini
C) Config.sy
D) LMHOSTS

E) A) and C)
F) A) and D)

Correct Answer

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You are assisting a user who has issues with his computer acting strangely when it goes to Standby mode. The computer sometimes fails to come out of the Standby mode. Which of the following should you check to get this issue fixed?


A) Update the computer's physical memory.
B) Disable APM in Windows XP Professional.
C) Optimize the time-out settings in your BIOS Setup program.
D) Disable Standby mode in Power Options.

E) All of the above
F) None of the above

Correct Answer

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