Question 1

An inductive organization of interview questions can be visualized as having a ________ shape.

Accepted Answer

A)  pyramid
B)  diamond
C)  funnel
D)  cubeE) None of the above
F) B) and C)

Question 2

A questionnaire is an excellent means of doing an in depth analysis of a manager's decision-making processes.

Accepted Answer

A) True 
 B)False

Question 3

An example of a(n) ________ is the question "Why?"

Accepted Answer

A)  probe
B)  bipolar question
C)  closed question
D)  interactive questionE) All of the above
F) C) and D)

Question 4

The longer you wait to write up your interview, the more suspect the quality of the data becomes.

Accepted Answer

A) True 
 B)False

Question 5

The degree in which the question measures what the analyst intends to measure is called:

Accepted Answer

A)  external consistency.
B)  internal consistency.
C)  factoring.
D)  validity.E) B) and C)
F) A) and D) D

Question 6

During an interview, the analyst should get the ________ of the interviewees, their feelings, organizational and personal goals, and informal procedures.

Accepted Answer

A)  concerns
B)  opinions
C)  objections
D)  None of the above.E) A) and D)
F) B) and D)

Question 7

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

Accepted Answer

A)  deciding on question types and structure
B)  deciding whom to interview
C)  establishing interview objectives
D)  preparing the interviewee
E)  reading background materialF) All of the above
G) B) and E)

Question 8

Validity is the degree to which the question measures what the analyst intends to measure.

Accepted Answer

A) True 
 B)False

Question 9

List three of the five methods of administering a questionnaire.

Accepted Answer

The five methods are: (1)Convening all concerned respondents together at one time, (2)Personally handing out blank questionnaires and taking back completed ones, (3)Allowing respondents to self-administer the questionnaire at work and drop it in a centrally located box, (4)Mailing questionnaires to employees at branch sites and supplying a deadline, instructions, and return postage, (5)Administering the questionnaire electronically either via email or on the Web.

Question 10

Administering a questionnaire on paper is one way to reach current users with minimal duplication costs.

Accepted Answer

A) True 
 B)False

Question 11

Which of these is an advantage of closed interview questions?

Accepted Answer

A)  keeps interviewer in control of the interview
B)  makes it more interesting for the interviewee
C)  makes phrasing easier for the interviewer
D)  provides richness of detailE) None of the above
F) A) and D) A

Question 12

The written interview report:

Accepted Answer

A)  should be written as soon as possible after the interview.
B)  should be a transcript of the interview.
C)  should not be shown to the interviewee since it may contain interview opinions that may not be perceived as favorable.
D)  should not contain the user's name or position.E) All of the above
F) A) and B)

Question 13

A radio button is used to obtain a yes-no or true-false answer on a Web survey.

Accepted Answer

A) True 
 B)False

Question 14

Questionnaires are a quick way to gather massive amounts of data.

Accepted Answer

A) True 
 B)False

Question 15

It is unimportant to read background information about the organization prior to an interview since it adds to the expense of the project and the information may be obtained from early open-ended questions.

Accepted Answer

A) True 
 B)False

Question 16

Which of these interview structures begins with the general and ends with the specific?

Accepted Answer

A)  circle
B)  diamond
C)  funnel
D)  pyramidE) A) and D)
F) All of the above

Question 17

When should an interviewer compose a written interview report and why?

Accepted Answer

To capture as much data about ...

Question 18

Which of the following is not a disadvantage of JAD sessions?

Accepted Answer

A)  JAD requires a commitment of a large block of time from the users.
B)  If the preparation for a JAD session is inadequate, it may result is a less than satisfactory design.
C)  Only one or two users have input into a JAD session.
D)  The organizational culture may not support a JAD session.E) None of the above
F) B) and C)

Question 19

Closed questions leave all possible response options to the respondent.

Accepted Answer

A) True 
 B)False

Question 20

The interview is a valuable time to explore key human-computer interaction concerns.

Accepted Answer

A) True 
 B)False

Exam 4: Information Gathering: Interactive Methods

An inductive organization of interview questions can be visualized as having a ________ shape.

Correct Answer
verified

A questionnaire is an excellent means of doing an in depth analysis of a manager's decision-making processes.

Correct Answer
verified

An example of a(n) ________ is the question "Why?"

Correct Answer
verified

The longer you wait to write up your interview, the more suspect the quality of the data becomes.

Correct Answer
verified

The degree in which the question measures what the analyst intends to measure is called:

Correct Answer
verified
D

During an interview, the analyst should get the ________ of the interviewees, their feelings, organizational and personal goals, and informal procedures.

Correct Answer
verified

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

Correct Answer
verified

Validity is the degree to which the question measures what the analyst intends to measure.

Correct Answer
verified

List three of the five methods of administering a questionnaire.

Administering a questionnaire on paper is one way to reach current users with minimal duplication costs.

Correct Answer
verified

Which of these is an advantage of closed interview questions?

Correct Answer
verified
A

The written interview report:

Correct Answer
verified

A radio button is used to obtain a yes-no or true-false answer on a Web survey.

Correct Answer
verified

Questionnaires are a quick way to gather massive amounts of data.

Correct Answer
verified

It is unimportant to read background information about the organization prior to an interview since it adds to the expense of the project and the information may be obtained from early open-ended questions.

Correct Answer
verified

Which of these interview structures begins with the general and ends with the specific?

Correct Answer
verified

When should an interviewer compose a written interview report and why?

Correct Answer
verified
To capture as much data about ...
View Answer

Which of the following is not a disadvantage of JAD sessions?

Correct Answer
verified

Closed questions leave all possible response options to the respondent.

Correct Answer
verified

The interview is a valuable time to explore key human-computer interaction concerns.

Correct Answer
verified

Exam 4: Information Gathering: Interactive Methods

An inductive organization of interview questions can be visualized as having a ________ shape.

Correct AnswerverifiedShow Answer

A questionnaire is an excellent means of doing an in depth analysis of a manager's decision-making processes.

Correct AnswerverifiedShow Answer

An example of a(n) ________ is the question "Why?"

Correct AnswerverifiedShow Answer

The longer you wait to write up your interview, the more suspect the quality of the data becomes.

Correct AnswerverifiedShow Answer

The degree in which the question measures what the analyst intends to measure is called:

Correct AnswerverifiedD

During an interview, the analyst should get the ________ of the interviewees, their feelings, organizational and personal goals, and informal procedures.

Correct AnswerverifiedShow Answer

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

Correct AnswerverifiedShow Answer

Validity is the degree to which the question measures what the analyst intends to measure.

Correct AnswerverifiedShow Answer

List three of the five methods of administering a questionnaire.

Administering a questionnaire on paper is one way to reach current users with minimal duplication costs.

Correct AnswerverifiedShow Answer

Which of these is an advantage of closed interview questions?

Correct AnswerverifiedA

The written interview report:

Correct AnswerverifiedShow Answer

A radio button is used to obtain a yes-no or true-false answer on a Web survey.

Correct AnswerverifiedShow Answer

Questionnaires are a quick way to gather massive amounts of data.

Correct AnswerverifiedShow Answer

It is unimportant to read background information about the organization prior to an interview since it adds to the expense of the project and the information may be obtained from early open-ended questions.

Correct AnswerverifiedShow Answer

Which of these interview structures begins with the general and ends with the specific?

Correct AnswerverifiedShow Answer

When should an interviewer compose a written interview report and why?

Correct AnswerverifiedTo capture as much data about ...View AnswerShow Answer

Which of the following is not a disadvantage of JAD sessions?

Correct AnswerverifiedShow Answer

Closed questions leave all possible response options to the respondent.

Correct AnswerverifiedShow Answer

The interview is a valuable time to explore key human-computer interaction concerns.

Correct AnswerverifiedShow Answer

Correct Answer
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D

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A

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To capture as much data about ...
View Answer

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