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A top manager giving a speech to employees about the importance of diversity is acting as a(n) :


A) figurehead.
B) leader.
C) liaison.
D) entrepreneur.
E) negotiator.

F) A) and B)
G) B) and C)

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The people and groups that supply a company with its productive resources,and so,have a claim on and a stake in the company,are known as ______________.


A) consultants
B) suppliers and distributors
C) stockholders
D) stakeholders
E) distributors

F) A) and B)
G) A) and D)

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It was ethical and legal to acquire and possess slaves in ancient Rome and Greece.Today,however,slavery is considered both unethical and illegal.This implies that:


A) ethics and laws can be fixed or flexible principles depending on the situation.
B) ethics are always fixed but law is always flexible.
C) neither laws nor ethics are fixed principles.
D) ethics are always flexible but law is always fixed.
E) both ethics and laws are fixed principles.

F) B) and D)
G) None of the above

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One managerial implication of the justice model is that managers should base their decisions on:


A) whatever stockholders want because they own the company.
B) what provides the maximum benefit to most stakeholders.
C) whatever promotes a fair distribution of outcomes to stakeholders.
D) arbitrary factors.
E) the organization's culture.

F) A) and E)
G) A) and B)

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Summarize the reasons why managers should behave ethically.

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Relentless pursuit of self-interest can ...

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A slight bias toward a particular group can lead to very large differences between groups over time.

A) True
B) False

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Describe the four ethical rules or principles and discuss their managerial implications.

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To help themselves and employees make et...

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It has been said that managing diversity makes good business sense.Do you agree or disagree with this statement? Defend your argument with either pros or cons.

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The diversity of organizational members can be a source of competitive advantage,that helps an organization provide customers with better goods and services.Managing diversity makes business sense because customers of businesses are becoming more diverse,and,as learned earlier,an organization must be responsive to its customers.A company with a diverse workforce can understand the needs of these varied customers more effectively. Also,a more diverse workforce,utilized well,can yield more creative decisions when the diverse employees contribute different ideas to the problem-solving process.Third,effective management of diversity can reduce employee turnover by creating a better work climate for all employees. Another way in which the effective management of diversity can positively affect profitability is that it increases retention of valued employees.This decreases the costs of hiring replacements for those who quit.It helps ensure that all employees are highly motivated. Finally,effective management of diversity reduces the probability of discrimination lawsuits.

Define stakeholders.List at least four types of stakeholders.

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Stakeholders are people and groups that supply a company with its productive resources and so have a claim on and stake in the company.Stakeholders include employees,customers,suppliers,shareholders,and the local community.

Identify and describe the sources of an organization's code of ethics.

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An organization's code of ethics derives...

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A female subordinate is offended by posters in her supervisor's office that are degrading to women.She avoids going into the office,even when she has a work-related question.Her supervisor has exhibited:


A) the similar-to-me effect.
B) the glass ceiling.
C) the salience effect.
D) quid pro quo sexual harassment.
E) a hostile work environment.

F) A) and C)
G) C) and D)

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Which of the following includes paternity leaves?


A) Equal Pay Act
B) Age Discrimination in Employment Act
C) Pregnancy Discrimination Act
D) Family and Medical Leave Act
E) Americans with Disabilities Act

F) A) and D)
G) B) and E)

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Which of the following statement is true of ethics and law?


A) Both ethics and law are fixed principles.
B) Ethics are always fixed,but law is always flexible.
C) Ethics are always flexible,but law is always fixed.
D) Neither ethics nor laws are fixed principles.
E) Both ethics and law can be fixed or flexible according to the situation.

F) A) and B)
G) C) and D)

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Which of the following refers to the invisible barriers that prevent minorities and women from being promoted to top corporate positions?


A) Glass labyrinth
B) Flight ceiling
C) Glass cliff
D) Glass ceiling
E) Glass wall

F) A) and B)
G) C) and E)

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A manager who is effectively managing diversity in the liaison role would:


A) convey that the effective management of diversity is a valued goal and objective.
B) serve as a role model for treating others fairly.
C) enable diverse individuals to coordinate their efforts and cooperate with one another.
D) support diversity initiatives in the wider community.
E) take quick action to correct inequalities and curtail discriminatory behavior.

F) A) and B)
G) A) and C)

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Because the stakeholders' ability to earn a living and obtain resources in the long run depends on how they behave,they must protect their valuable _______________.


A) ethics
B) moral scruples
C) trust
D) effectiveness
E) reputation

F) None of the above
G) C) and D)

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E

An organization's code of ethics is shaped by the ethics of the top managers of the organization.

A) True
B) False

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The utilitarian rule states that an ethical decision:


A) best protects the rights of people affected.
B) produces the greatest good for the greatest number of people.
C) distributes benefits and harms in a fair way.
D) is one that can be communicated with no reluctance.
E) is relevant to financial effectiveness of the organization.

F) None of the above
G) C) and D)

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Which of the following is a part of developing and clearly communicating a sexual harassment policy endorsed by top management?


A) Ensure that alleged harassers are fairly treated
B) Provide few examples of types of harassment behavior because it can lead to poor morale
C) Develop a procedure for employees to use to report instances of harassment
D) Provide little discussion of the disciplinary actions due to possible law suites
E) Reduce the possibility of harassment by not allowing organizational members to discuss this issue

F) A) and B)
G) A) and E)

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Betty works in a software firm as a programming officer.During her appraisal,Ben,the floor manager,asks sexual favors from Betty in return for her promotion and pay raise.Which form of sexual harassment has occurred?


A) Hostile work environment
B) Accommodative approach
C) Glass ceiling approach
D) Whistleblower approach
E) Quid pro quo

F) B) and E)
G) None of the above

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