Question 1

If the medical answers a telephone call, and the caller seems confused, the medical assistant should just take a message for the physician.

Accepted Answer

A) True 
 B)False

Question 2

If a patient calls to request authorization for a laboratory or diagnostic test, what should the medical assistant do?

Accepted Answer

A)   Give the patient directions to the hospital or laboratory usually used by the patients of the office.
B)   Obtain authorization for the test from the physician and complete any necessary paperwork.
C)   Tell the patient that he or she must make an appointment to discuss the request with the physician.
D)   Complete a referral form if the patient has managed care insurance coverage.E) B) and C)
F) None of the above

Question 3

When a patient calls to report satisfactory progress after a specified interval, the medical assistant must either put the call through to the physician or take a message asking the physician to call the patient.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following calls is put through immediately to the doctor, even if the doctor is with a patient?

Accepted Answer

A)   A laboratory reporting negative results
B)   Another doctor to whom a referral was made
C)   An angry patient who insists on speaking to the doctor
D)   A caller who says that she will only speak with the physicianE) B) and C)
F) None of the above

Question 5

Which type of pager can display a message in addition to the telephone number of the caller?

Accepted Answer

A)   Digital pager
B)   Numeric pager
C)   Alphanumeric pager
D)   Alert-onlyE) A) and C)
F) A) and D)

Exam 39: Telephone Techniques

If the medical answers a telephone call, and the caller seems confused, the medical assistant should just take a message for the physician.

Correct Answer
verified

Which of the following calls is put through immediately to the doctor, even if the doctor is with a patient?

Correct Answer
verified

When a patient calls to report satisfactory progress after a specified interval, the medical assistant must either put the call through to the physician or take a message asking the physician to call the patient.

Correct Answer
verified

If a patient calls to request authorization for a laboratory or diagnostic test, what should the medical assistant do?

Correct Answer
verified

Which type of pager can display a message in addition to the telephone number of the caller?

Correct Answer
verified

Exam 39: Telephone Techniques

If the medical answers a telephone call, and the caller seems confused, the medical assistant should just take a message for the physician.

Correct AnswerverifiedShow Answer

Which of the following calls is put through immediately to the doctor, even if the doctor is with a patient?

Correct AnswerverifiedShow Answer

When a patient calls to report satisfactory progress after a specified interval, the medical assistant must either put the call through to the physician or take a message asking the physician to call the patient.

Correct AnswerverifiedShow Answer

If a patient calls to request authorization for a laboratory or diagnostic test, what should the medical assistant do?

Correct AnswerverifiedShow Answer

Which type of pager can display a message in addition to the telephone number of the caller?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified