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Exam 11: Operations Management in Manufacturing and Service Industries

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Question 81

True/False

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Manufacturers generally produce standardized products while service companies often customize their products to satisfy specific needs.

A) True
B) False

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Question 82

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Quality Checked Tax Service has expanded to eight offices in different parts of a major U.S. city. The owners began 30 years ago, when income tax forms and returns were processed manually and clients waited for weeks or even months for refunds to arrive. By using the latest available software and taking advantage of computerized capabilities, Quality Checked has stayed one step ahead of the national chains and other independent tax services in its market area. In fact, it’s become so successful that management has taken out a state license for selling insurance and investment products to clients, who will pay for these financial products out of their tax returns. -Because tax preparation is a highly competitive business, it's important that Quality Checked integrate certain facets of TQM, such as continuous improvement and benchmarking, into its daily operations.

A) True
B) False

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Question 83

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An assembly line is a series of workstations at which raw materials are made into parts.

Which of the following is not a way in which the Internet is used by purchasing managers

After calculating your capacity requirements, you're ready to determine how much investment you'll need to make in your plant and equipment.

The management of the process that transforms resources into products is known as _____.

Switching from boxes to paper for packaging saved Burger King restaurants a lot of room.

Which tool is best for diagramming complex schedules

Quality Checked Tax Service has expanded to eight offices in different parts of a major U.S. city. The owners began 30 years ago, when income tax forms and returns were processed manually and clients waited for weeks or even months for refunds to arrive. By using the latest available software and taking advantage of computerized capabilities, Quality Checked has stayed one step ahead of the national chains and other independent tax services in its market area. In fact, it’s become so successful that management has taken out a state license for selling insurance and investment products to clients, who will pay for these financial products out of their tax returns. -During tax season, business becomes so hectic that Quality Checked hires temporary workers to prepare returns in their homes. Because these people are contractlabor workers rather than employees, this practice is a form of outsourcing.

Developing a process for customizing sandwiches allowed Burger King to cut back one employee per day.